{"id":1466,"date":"2025-05-02T16:05:42","date_gmt":"2025-05-02T16:05:42","guid":{"rendered":"https:\/\/bnbkit.it\/customer-service\/"},"modified":"2026-10-28T22:57:07","modified_gmt":"2026-10-28T22:57:07","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/bnbkit.it\/en\/customer-service\/","title":{"rendered":"Customer care"},"content":{"rendered":"\t\t<div class=\"bka bkh\" id=\"bka\">\n\t\t\t<section class=\"bka-hero\">\n\t\t\t\t<div class=\"bka-wrap\">\n\t\t\t\t\t<span class=\"bka-badge\"><svg viewBox=\"0 0 24 24\" width=\"24\" height=\"24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M4 5h16v11H9l-5 4z\"\/><path d=\"M8 10h8M8 13h5\"\/><\/svg> Servizio clienti<\/span>\n\t\t\t\t\t<h1>Siamo qui per aiutarti<\/h1>\n\t\t\t\t\t<p class=\"bka-lead\">Trova una risposta, controlla come vanno le consegne oggi o scrivici: la tua richiesta arriva direttamente al nostro customer care.<\/p>\n\t\t\t\t\t<form class=\"bka-search\" role=\"search\" method=\"get\" action=\"https:\/\/bnbkit.it\/assistenza\/\">\n\t\t\t\t\t\t<label for=\"bkh-q\" class=\"bka-sr\">Cerca nelle domande frequenti<\/label>\n\t\t\t\t\t\t<svg viewBox=\"0 0 24 24\" width=\"24\" height=\"24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"11\" cy=\"11\" r=\"7\"\/><path d=\"m20 20-4-4\"\/><\/svg>\t\t\t\t\t\t<input type=\"search\" id=\"bkh-q\" name=\"q\" autocomplete=\"off\" enterkeyhint=\"search\" placeholder=\"Cerca una risposta, es. \u00abcome sposto una consegna?\u00bb\" data-short=\"Cerca una risposta\">\n\t\t\t\t\t<\/form>\n\t\t\t\t<\/div>\n\t\t\t<\/section>\n\n\t\t\t<div class=\"bka-main\">\n\t\t\t\t<div class=\"bka-wrap\">\n\t\t\t\t\t<div class=\"bkh-cards\">\n\t\t\t\t\t\t<a class=\"bkh-card\" href=\"https:\/\/bnbkit.it\/assistenza\/\">\n\t\t\t\t\t\t\t<span class=\"bkh-ic\"><svg viewBox=\"0 0 24 24\" width=\"24\" height=\"24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M4 5c3-1 5-1 8 1 3-2 5-2 8-1v14c-3-1-5-1-8 1-3-2-5-2-8-1z\"\/><path d=\"M12 6v14\"\/><\/svg><\/span>\n\t\t\t\t\t\t\t<h2>Domande frequenti<\/h2>\n\t\t\t\t\t\t\t<p>Risposte su servizio, ordini, consegne, biancheria, fatture e contratto, pi\u00f9 il glossario.<\/p>\n\t\t\t\t\t\t\t<span class=\"bkh-meta\">91 risposte<\/span>\n\t\t\t\t\t\t\t<span class=\"bkh-go\">Cerca una risposta <i aria-hidden=\"true\">\u2192<\/i><\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<a class=\"bkh-card bkh-card--status\" href=\"https:\/\/bnbkit.it\/en\/status\/\" id=\"bkh-status\" data-level=\"0\">\n\t\t\t\t\t\t\t<span class=\"bkh-ic\"><svg viewBox=\"0 0 24 24\" width=\"24\" height=\"24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" aria-hidden=\"true\"><rect x=\"8\" y=\"2.5\" width=\"8\" height=\"19\" rx=\"3\"\/><circle cx=\"12\" cy=\"7\" r=\"1.4\"\/><circle cx=\"12\" cy=\"12\" r=\"1.4\"\/><circle cx=\"12\" cy=\"17\" r=\"1.4\"\/><\/svg><\/span>\n\t\t\t\t\t\t\t<h2>Stato del servizio<\/h2>\n\t\t\t\t\t\t\t<p id=\"bkh-status-text\">Come vanno le consegne oggi a Milano, Roma e Genova, e gli avvisi per i prossimi giorni.<\/p>\n\t\t\t\t\t\t\t<span class=\"bkh-cities\" id=\"bkh-cities\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t<span class=\"bkh-go\">Vedi lo stato <i aria-hidden=\"true\">\u2192<\/i><\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<a class=\"bkh-card bkh-card--cta\" href=\"https:\/\/bnbkit.it\/richiedi-assistenza\/\">\n\t\t\t\t\t\t\t<span class=\"bkh-ic\"><svg viewBox=\"0 0 24 24\" width=\"24\" height=\"24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M4 5h16v11H9l-5 4z\"\/><path d=\"M8 10h8M8 13h5\"\/><\/svg><\/span>\n\t\t\t\t\t\t\t<h2>Richiedi assistenza<\/h2>\n\t\t\t\t\t\t\t<p>Apri una richiesta al customer care: arriva completa di tutti i dati e ricevi subito un numero di riferimento.<\/p>\n\t\t\t\t\t\t\t<span class=\"bkh-meta\"><\/span>\n\t\t\t\t\t\t\t<span class=\"bkh-go\">Scrivici <i aria-hidden=\"true\">\u2192<\/i><\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t<section class=\"bkh-section\">\n\t\t\t\t\t\t\t<h2>Le domande pi\u00f9 frequenti<\/h2>\n\t\t\t\t\t\t\t<div class=\"bkh-links\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/bnbkit.it\/assistenza\/?faq=fine-servizio\">Come funziona il ritiro dei kit a fine servizio?<i aria-hidden=\"true\">\u2192<\/i><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/bnbkit.it\/assistenza\/?faq=set-emergenza\">Cos&#8217;\u00e8 il set emergenza e come si usa?<i aria-hidden=\"true\">\u2192<\/i><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/bnbkit.it\/assistenza\/?faq=come-avviene-consegna\">Come si svolge una consegna a domicilio?<i aria-hidden=\"true\">\u2192<\/i><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/bnbkit.it\/assistenza\/?faq=giacenza-kit\">Quanti kit posso tenere in struttura? Cosa succede se ne ho troppi o finisco le scorte?<i aria-hidden=\"true\">\u2192<\/i><\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/section>\n\t\t\t\t\t\n\t\t\t\t\t<section class=\"bkh-section bkh-how\">\n\t\t\t\t\t\t<h2>Come funziona l\u2019assistenza<\/h2>\n\t\t\t\t\t\t<ol>\n\t\t\t\t\t\t\t<li><strong>Cerca la risposta<\/strong><span>Le domande frequenti coprono i casi pi\u00f9 comuni: spesso \u00e8 la via pi\u00f9 veloce.<\/span><\/li>\n\t\t\t\t\t\t\t<li><strong>Controlla lo stato<\/strong><span>Se c\u2019\u00e8 un ritardo in citt\u00e0, lo trovi gi\u00e0 spiegato con l\u2019orario previsto.<\/span><\/li>\n\t\t\t\t\t\t\t<li><strong>Scrivici<\/strong><span>Per tutto il resto apri una richiesta: ti ricontattiamo sul canale che preferisci.<\/span><\/li>\n\t\t\t\t\t\t<\/ol>\n\t\t\t\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<script type=\"application\/json\" id=\"bkh-data\">{\"status\":\"https:\\\/\\\/bnbkit.it\\\/en\\\/wp-json\\\/bnbkit\\\/v1\\\/status\",\"cities\":[{\"slug\":\"milano\",\"name\":\"Milano\"},{\"slug\":\"roma\",\"name\":\"Roma\"},{\"slug\":\"genova\",\"name\":\"Genova e provincia\"}]}<\/script>\n\t\t<\/div>\n\t\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1466","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - 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